Introduction
About
M-KOPA Solar: M-KOPA
Solar, headquartered in Nairobi, Kenya, is the global leader of
"pay-as-you-go" energy for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has connected more than 350,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day.
The
success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products
affordable to low-income households on a pay-per-use installment plan.
All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.
This
connected design means that M-KOPA is processing vast amounts of data (i.e.
over 10,000 mobile payments per day) via the company's proprietary cloud
platform, M-KOPAnet.
As of January 2016 M-KOPA employs over 700 full time staff across East Africa and sells through a network of over 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets.
M-KOPA has been recognised for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
M-KOPA has also successfully tested a range of new products that leverage its relationship with customers, and M-KOPA’s unique competencies in mobile telecommunications and ICT.
To
ensure that the research and development of new products add value to (and do
not distract from) its core business, M-KOPA is establishing the M-KOPA
Labs.
The
Labs will be a dedicated business unit within M-KOPA that will define and test
extensions of the M-KOPA asset-based credit model for off-grid-power to new
products and services.
Role
Profile
M-KOPA
is seeking:
Position
Title: Campaign /
Telesales Data Analyst
Location: Nairobi, Kenya
Position
Start: As
soon As Possible
Reporting
to: Head
of Data
Overall Purpose: The main purpose of the Campaign Data Analyst is to enhance the revenue generating potential of the Telesales team in the most cost effective manner.
Overall Purpose: The main purpose of the Campaign Data Analyst is to enhance the revenue generating potential of the Telesales team in the most cost effective manner.
The
person in this position will monitor, control and manage outbound calling
campaigns to ensure proper implementation of business strategies and sales
tactics.
This
role will require working closely with the Telesales team, Technical Support
team, Marketing, Quality, and Customer Care Management.
The
analyst in this position would identify business concerns and make
recommendations for improvements in the calling strategies to maximize overall
sales results. Daily functions include managing the leads and dialer workload,
tracking all key performance metrics, reporting and communication.
Key Accountabilities
- Manage
the daily outbound calling campaigns based on telesales strategies to
ensure sales production goals are achieved and exceeded.
- Implement
and manage campaign management tool.
- Track
dialer campaign results by lead source and provide daily, weekly, and
monthly reports.
- Analyze
productivity and efficiency trends in the outbound sales, including
conversion rates, calls handled, right party contact rates, penetration
rates, and revenue production.
- Track
key performance indicators and provide recommendations to the leadership
to promote changes that will improve the overall efficiencies.
- Streamline
existing processes of identifying production concerns and quickly engage
the decision makers to implement necessary business process changes.
- Manage
the calling lists and treatment strategies within the defined business
rules.
- Work
with supervisors and TSRs to assure disposition codes are properly
utilized.
- Develop
and maintain forecast models to predict call volume, right party contact,
closing rates, and sales volumes.
- Review
results and identify trends to improve efficiencies, including sales
results and campaign management tool integrity.
- Deliver
technical assistance to employees by troubleshooting system issues and
providing ongoing maintenance updates.
- Communicate
effectively with all levels of management and other departments concerning
system performance concerns, campaign management tool and ongoing
production communication.
- Monitor
agent productivity utilizing all available tools, including Dialer, Data
Mart, Campaign Monitor, and Campaign Editor, Real Time Adherence (RTA),
CMS, and various reports. Troubleshoot issues in real time.
- Provide
accurate and timely feedback to scheduling for making changes in order to
maintain optimal schedules.
- Generate
individual Telesales representative performance and team productivity metrics.
Requirements
/ Specification
Education: Bachelor’s degree in
Computer Science, Statistics, or Business Information Technology (BBIT).
Skills & Experience:
Skills & Experience:
- Minimum
of 1 year experience in a comparable position in a call center
environment.
- 6
months experience in an outbound revenue generating organization.
- Practical
knowledge of call center telephony technology such as a dialer, call
management systems, workforce management, and member databases.
- Ability
to demonstrate an outstanding effective communication style by maintaining
clear, concise, timely and correct communication flow with TSRs,
management and colleagues.
- Technical
aptitude to learn new software and new functionality of the existing
systems.
- Ability
to provide high accuracy of data entry while multitasking.
Remuneration: Competitive covering a
monthly salary, performance bonus and medical benefits reflective of the
candidate’s experience and skills.
Position
Title: Credit
Analyst
Location: Nairobi, Kenya
Position
Start: As
soon As Possible
Key Accountabilities
Key Accountabilities
Business
Intelligence
- Develop
weekly, monthly, and quarterly reports for internal and management-level
consumption.
- Consult
with internal teams to influence their strategic decisions on credit
performance
- Ensure
data quality and accuracy
- Continuously
drive reporting improvements and identify process deficiencies
Analytics
- Identify
the root cause of data trends and outliers
- Develop
and run queries to pull/transform data from multiple sources
- Respond
to data requests from various internal departments as needed to drive
business value
- Develop
and drive analytical work streams that will directly lead to significant
revenue generation and/or cost reduction
Collaboration
with the Data Team
- Contribute
to the maintenance of data analysis tools and processes
- Contribute
to data policy development and regulation
Improving
Internal Analytical Capabilities
- Continuously
evaluate and suggest new technologies to enhance team analytics
- Deepen
individual and team analytical abilities
- Improve
individual and team proficiency with analytical tools such as SQL,
Microsoft Excel & R.
Requirements
/ Specification
- Quantitative
degree in computer science, economics, engineering, mathematics,
statistics, or an equivalent
- 2+
years’ experience in an analytical role with increasing levels of
responsibility
- Knowledge
and working experience in SQL and Relational Databases
- Knowledge
and working experience in Microsoft Excel
- Experience
in creating and communicating PowerPoint Presentations
- Working
knowledge of VBA and/or Power BI preferred
- Excellent
verbal and written communication skills
- Ability
to engage in white space thinking and influence new innovative ideas
Remuneration: Competitive covering a
monthly salary, performance bonus and medical benefits reflective of the
candidate’s experience and skills.
Position
Title: Senior
Product Manager
Location: Nairobi, Kenya
Position
Start: As
soon As Possible
Reporting
to: Director
– Market Development
Key Accountabilities
Key Accountabilities
- Work
in a global cross-functional team with engineering, operations, finance,
and the commercial team through the complete product development cycle.
- Manage
the process used to define a product's hardware and commercial features.
- Evaluate
new technologies and make recommendations to pursue in future products.
- Collect
customer and company requirements for future product development.
- Manage
tradeoffs involving features, schedule, cost, pricing, line positioning,
and lifecycle management.
- Assist
in the development of new products.
- Make
pricing and forecasting recommendations to management and cross-functional
teams.
- Position
the product in relation to other products and the competition.
- Work
closely with the marketing team.
Requirements
/ Specification
- 3+
years Product Management experience having managed at least one entire
product development cycle from concept to introduction.
- Experience
working closely with engineering/technical/credit teams from an in-bound
marketing perspective.
- Experience
in hardware/software or consumer electronics preferred.
- Strong
commercial skills required.
- Requires
strong oral and written communication skills, as well as demonstrated
success as a product spokesperson.
- Must
have experience formulating product messaging and creating outbound
marketing.
- Requires
experience in formulating Market Requirements
- Regional
role – requires travel.
Remuneration: Competitive covering a
monthly salary, performance bonus and medical benefits reflective of the
candidate’s experience and skills.
To
Apply
To
apply, send an updated detailed copy of your CV and a cover letter expressing
why you feel you would be an excellent candidate for the role to
careers@m-kopa.com with the subject EV-SPM-2081
Deadline
for application is 5pm on Sunday 7th August, 2016.
Please
Note: M-KOPA,
as a policy, does not collect/charge any money as a pre-employment or
post-employment requirement. This means that we never ask for ‘recruitment
fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in
exchange for offer letters or interviews at any time during the hiring
process.
Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview. Therefore, if you have not heard from M-KOPA within 4 weeks of the date of the deadline your application, you should assume that you have not been successful on this occasion.
This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.
