Telkom
Position: Advertising
Specialist
Region: Nairobi
Reporting to: Head
of Commercial Communications
Band: 3
Department: Marketing
Key Duties and
Responsibilities
- Lead in the
briefing of advertising concepts for both above and below the line advertising
- Inspect
layouts and advertising copy and edit scripts, audio and video tapes, and
other promotional material for adherence to specifications.
- Confer with
section heads, the offers team and sales department counterparts to align
with them on the annual, quarterly and monthly advertising needs so as to
prepare the advertising agency for the same
- Build
high-level relationships with internal customers and the Agency in order
to increase Telkom market share
- Manage the
status of advertising Work in Progress to ensure that all jobs meet their
briefs and are delivered within specified timelines
- Formulate
plans to extend business with established accounts and to transact
business as agent for advertising accounts.
- Plans and
deploys various stand alone and combined Communication Solutions
encompassing all revenue channels and segments.
- Assemble and
communicate with a strong, diverse coalition of organizations and/or
public figures, securing their cooperation, support and action, to further
campaign goals.
- Prepare
budgets and submit estimates for program costs as part of campaign plan
development.
- Plan and
prepare advertising and promotional material to increase sales of products
or services, working with customers, company officials, sales departments
and advertising agencies.
Academic / Professional
Qualifications
- Bachelor’s
degree in Marketing or Business related field from a recognized
institution
- 5 to 7 years
hands on experience in Marketing Management and Excellent knowledge of
VAS/IN deployment & product management with specific focus on mobile
VAS& charging systems
Professional Knowledge
- Active
Listening - Giving full attention to what other people are saying, taking
time to understand the points being made, asking questions as appropriate,
and not interrupting at inappropriate times.
- Critical
Thinking - Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to
problems.
- Time
Management - Managing one's own time and the time of others.
Professional Skills:
- Business
acumen, strategic planning, project management, creativity, analytics,
oral/written communication, matrix management, team building and teamwork.
- Organizational
adaptation and flexibility
This position is open to
Kenyan citizens only.
Position: Prepaid
Product Development Manager
Region: Nairobi
Reporting to: Head
of Products and Services
Department: Marketing
Role Purpose: To job holder will Drive E2E product development processes for products, processes and initiatives from concept through to post launch.
Role Purpose: To job holder will Drive E2E product development processes for products, processes and initiatives from concept through to post launch.
He/she will also Drive mobile
revenues by ensuring products rolled out achieve business targets, enhance
customer experience and are cost effective.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Develop and
define Mobile requirements for products rollout
- Evaluate and
resolve technical feasibility and design optimization
- Ensure that
the marketing requirements are understood by the delivery teams –
Technology and external vendors
- Drive in the
tender process for critical marketing projects
- Research and
monitor existing customer base and industry developments and identify
potential new product opportunities
- Coordinate E2E
product development process, using the approved process
- Ensure all
products are properly documented, processes are defined and cascaded to
all teams internally
- Develop test
plans, coordinate end user tests (UATs) to ensure the functional
requirements are met
- Prepare
product board briefs ,Design and develop business cases, in coordination
with the Finance team
- Training
- coordinate Training Of Trainers for new products and organize frequent
refresher trainings
- Ensure
standards and requirements are met through conducting quality assurance
tests
- Collect post
launch feedback and design products improvements.
- Manage
internal stakeholders, and external stakeholders
- Partners on
boarding on strategic collaborations
- Contracts
negotiations with business partners for mutual benefit
- Monitor
project progress and handle any issues that arise
- Act as the
point of contact and communicate project status to the mobile team
- Escalate any
product issues in a timely fashion, in liaison with Customer facing teams
(Customer care, Retail &Online)
- Bi-weekly
products update
Academic / Professional
Qualifications
- BSc in
Business Administration, IT or related field
- PMP / PRINCE2
certification is a plus
- At least 2-3
years of marketing experience, as a product development manager preferably
in ICT industry
Professional Knowledge
- Strong working
knowledge of Microsoft Project and Microsoft Visio and Excel
- An ability to
prepare and interpret flowcharts, schedules and step-by-step action plans
Professional Skills:
- Proven work
experience as a Products & Project Coordinator or similar role
- Experience in
project management, from conception to delivery
- Solid organizational
skills, including multitasking and time-management
- Strong
client-facing and teamwork skills
- Strong
analytical and Problem solving skills.
- Excellent
Negotiation and Presentation skills
- Customer
focused and detail oriented
This position is open to Kenyan
citizens only.
Position: Digital
Communication Specialist
Region: Nairobi
Reporting to:Marketing
Department: Head
of Commercial Communications
Role Purpose: The job holder will be Responsible for being the key contact of the online advertising agency, the formulation and implementation of Digital Advertising: Creative Development and Execution and Production, ensuring adherence to the brand guidelines as well as well leading market intelligence online.
Role Purpose: The job holder will be Responsible for being the key contact of the online advertising agency, the formulation and implementation of Digital Advertising: Creative Development and Execution and Production, ensuring adherence to the brand guidelines as well as well leading market intelligence online.
Key Duties and
Responsibilities
- Lead in the
briefing of advertising concepts for both online advertising
- Gather and
organize information through research insights and other methods for the
creation of advertising campaigns.
- Confer with
section heads, the offers team and sales department counterparts to align
with them on the annual, quarterly and monthly advertising needs so as to
prepare the advertising agency for the same..
- Be responsible
for developing, executing and delivering the company’s digital / online
marketing strategy, planning and budget to include online, new media, web,
e-commerce and SEO to drive the business forwards through key marketing
channels.
- Lead in the
review of technologies and exploration of new developments in the digital
landscape to find ways to more effectively deliver the communication and
business objectives
- Be responsible
for managing all online communications to drive leads and ensure through
gap analysis, appropriate support to correct performance within cost
effective targets
- To be
responsible for improving the design, usability, content and conversion
points of the company website and for the promotion and growth of the
company’s web and social media properties
- Respond and
react to changes within social networks and the broader web
community – functionality, etiquette, brand positioning, reporting
etc
- Monitor and
present regular reports on data, trends, successes, exceptions etc
- Direct,
motivate, and monitor the mobilization of a campaign team to advance
campaign goals.
- Build
high-level relationships with internal customers and the Agency in order
to increase the effectiveness of Telkom’s online communication
- Track program
budgets and expenses and campaign response rates to evaluate each campaign
based on program objectives, industry norms and approved spends
- Ensure
internal collaboration, team work development and implementation of key
Management routines within the team.
Academic / Professional
Qualifications
- Bachelor’s
Degree in Marketing or Business related field
- 5 to 7 years
hands on experience in Marketing Management and Excellent knowledge of
VAS/IN deployment & product management with specific focus on mobile
VAS& charging systems.
Professional Knowledge
- Online
Expertise- At the forefront with trends in all aspects of web, social
media and the online environment
- Online
Advertising- Expertise in all aspects of online advertising, GDN, Direct
Buying, SEO, and other aspects
- Active
Listening- Giving full attention to what other people are saying, taking
time to understand the points being made, asking questions as appropriate,
and not interrupting at inappropriate times.
- Time
Management - Managing one's own time and the time of others.
Professional Skills:
- Business
acumen, strategic planning, project management, creativity, analytics,
oral/written communication, matrix management, teambuilding and teamwork.
- Organizational
adaptation and flexibility
This position is open to
Kenyan citizens only.
Position: Business
Intelligence Analyst
Region: Nairobi
Reporting to: Head
of Marketing - Enterprise Division
Band: 2.2
Department: Enterprise
Division
Role Purpose: Responsible
for business Intelligence, analysis and reporting that focuses on Revenue and
business planning, operations improvement, and product performance in
Enterprise Division.
Key Duties and
Responsibilities
- Data
mining/statistical analysis to identify trends and provide business
intelligence for timely and accurate decision making.
- Ensure the
integrity of enterprise data information by ensuring correct business
rules are adhered to, product configurations are in line with the existing
data structures to support business intelligence practice.
- Ensure
availability and integrity of customer data (usage, behavior, ARPU, etc.
by Segment and product) and solve intelligence and information problems
and provide insight from incomplete information.
- Provide and
articulate understanding of secondary data sources and knowledge of
interoperability of data sources.
- Writes and
implements test and inspection procedures to obtain the defect information
needed for analysis, and report findings from test and inspection data to
management.
- Develop an
in-depth understanding of assigned product(s) ,the Customer Segment- use
cases, trends and underlying the models.
- Tracking,
management and analysis of backlog for management reporting
- Align with
Controlling team in Finance department during the monthly closure to make
sure the business trends are properly reported
- Analyze and
share with product managers and management any unusual business trends on
sales and usage of the Enterpise products.
Academic / Professional
Qualifications
- Bachelor’s
degree in Business Management, Finance or related field from a
recognized institution
- Experience in
similar position from a reputable organization (minimum 5+ years)
Professional Knowledge
- Knowledge of
database applications, spread sheet design.
- Work
experience in a data-warehousing, ETL, data analysis, business
intelligence.
Professional Skills:
- Creative and
innovative
- Good
communication skills
- Deliver
results and meet strict deadlines
- Ability to
work under pressure
- Relationship
management skills
- Strong
planning, organization and time management skills
- Proactive,
demonstrates initiative
- Attention to
detail
- Drive to get
it done
- Customer
orientation
This position is open to
Kenyan citizens only.
Position: Territory Sales Manager
Region: Nairobi
Reporting to:Regional
Sales Manager
Department:Mobile
Sales
Role Purpose: This position is responsible for understanding and developing assigned territory to maximize and grow revenue and profits through effective management of TKL partners and selling of TKL products and services to existing customers and acquiring new business in the assigned area.
Role Purpose: This position is responsible for understanding and developing assigned territory to maximize and grow revenue and profits through effective management of TKL partners and selling of TKL products and services to existing customers and acquiring new business in the assigned area.
This is by effective retail
channel development to ensure availability and visibility of TKL products in
the retail channel through efficient retailer engagement.
Key Duties and Responsibilities
1. Grow Sales
Key Duties and Responsibilities
1. Grow Sales
- Within the
assigned Area he/she will ensure sales growth by developing innovative
ways of increasing/growing airtime sales at the Point of Purchase; Value
added services and connections by ensuring availability of the company
products at all times within the area of Accountability; Generating and
analyzing qualitative performance of the business.
2.
Distribution
- Effective
implementation of distribution strategy in the trade to achieve
availability and grow sales within the assigned area;
- Follow through
documented and actual implementation of trade distribution routines as per
business Distribution Strategy/objectives;
- Attainment of
Outlet Penetration (No. of new outlets including Non Traditional
Channels); Attainment of Communicated agreed targets;
- Adherence and
completion of Daily, monthly trade routes and attainment of distribution
service targets.
3. Sales Targets and
Routines/ Processes
- Achievement of
the area’s Monthly, Quarterly, Semi Annually or Annual sales
targets.
- Ensure
internal collaboration, team work development and implementation of key
Management and sales routines; Airtime Usage and Sales;
- Subscriber
acquisition/connection, Implementation and adoption of approved market
routines in the Area of accountability.
4. Development of sales
programs and branding
- Prepare, plan
and execute Area Sales programs aimed at market penetration, availability
of the company products and services at all time and ensure shops are well
branded according to Telkom Kenya brand guidelines in order to
create awareness & ensure that stores are well stocked and sell at
recommended sales prices;
- Documented and
approved Monthly/Quarterly territory Plans aligned to the Area Business
Plan;
- Effective
executed sales programs in the Area as per targets set in the plan (number
and Quality/Results of promotions/Road shows held).
Academic/ Professional
Qualifications
- Bachelor’s
Degree in Commerce or related field from a recognized Institution.
- Minimum of 2
years’ experience in customer service, sales management or trade
execution.
Professional Knowledge
- Should be able
to demonstrate experience in brand management and high level knowledge of
the sponsorship environment
- Should be able
to demonstrate understanding of the role of sponsorship to deliver
commercial and brand objectives
- Knowledge of
ethics and corporate governance ethos
- Strong
communication and presentation skills
- Capacity to
propose solutions, make advices
Professional Skills:
- Good knowledge
of different handsets and their performances, modern communication
techniques: mobile fax, data transmissions
- Representing/Selling
the company products to dealers, retailers; Implementing/Coordinating
sales initiatives; Influencing/Advising customers on company products
& services
- Problem
solving/Designing solutions to sales related issues arising in the course
of work to the satisfaction of customers; Planning route plans, sales
promos & initiatives;
This position is open to
Kenyan citizens only.
Position: Product
Manager - Voice
Region: Nairobi
Reporting to: Head
of Offers
Department:Marketing
Role Purpose: The Job Holder Will Drive the Prepaid Voice Revenues and Achieve Set targets. He/she will also go to Market Execution of the Voice Products.
Role Purpose: The Job Holder Will Drive the Prepaid Voice Revenues and Achieve Set targets. He/she will also go to Market Execution of the Voice Products.
Key Duties and
Responsibilities
- Achievement of
set targets on the Prepaid Voice products through innovative offers and
campaigns
- Alignment of
prepaid products to ensure optimal profitability while remaining
competitive in the market.
- Timely
execution and follow through of offers and campaigns within the products
portfolio
- Proposing the
proper actions to deliver the business objectives (revenues, subscriber
base, churn..) on all aspects of the marketing mix
- Pricing,
whether permanent prices or promotional prices
- Constant
liaison with other stakeholders (Marketing P&S development, Customer
Care, Sales, commercial communication) to ensure that the products are
working according to specifications and follow-up of problems identified
and their resolution
- Internal
customers training, design of product briefs, diffusions
- Define the
products matrix with the positioning of the mobile voice products &
services for the company’s priority segments
- For each
product, establish the marketing mix: product, pricing, communication
plan, distribution plan
- Communication
plan and briefs to the communication agency
- Go to market
plan: distribution channels to be used, animations and promotional plans
in liaison with the sales team
- Launch plans:
internal training and awareness, regulatory approval, communication and PR
plans for launch, sales objectives per channel
- Present and
analyze a weekly dashboard of business mobile voice performance, trend and
gap analysis, as well as a follow-up of the marketing actions plan.
- Market and
competitor bench marking
Academic / Professional
Qualifications
- BSc in
Business Administration, IT or related field
- PMP / PRINCE2
certification is a plus
- At least 2-3
years of marketing experience, as a product development manager preferably
in ICT industry
Professional Knowledge
- Strong working
knowledge of Microsoft Project, Microsoft Visio and Excel.
- Ability to
prepare and interpret flowcharts, schedules and step-by-step action plans
Professional Skills:
- Proven work
experience as a Products & Project Coordinator or similar role
- Experience in
project management, from conception to delivery
- Solid
organizational skills, including multitasking and time-management
- Strong
client-facing and teamwork skills
- Strong
analytical and Problem solving skills.
- Excellent
Negotiation and Presentation skills
- Customer
focused and detail oriented
Position: Product
Manager - Enterprise Mobility
Region: Nairobi
Reporting to: Head
of Marketing - Enterprise Division
Band: 3
Department: Enterprise
Division
Role Purpose: Responsible
for the EMM Product and Solutions Portfolio to include Mobile Postpaid, Voice
and Postpaid Data, VAS and Machine-to-Machine services for the Enterprise
Business segments.
Also responsible for
developing, launching and life cycle management of Mobile Enterprise Solutions
Portfolio and following execution of various marketing actions to deliver
business objectives.
Key Duties and Responsibilities
Key Duties and Responsibilities
- Achievement of
set targets on the mobile products through innovative offers and campaigns
- Alignment of
mobile products to ensure optimal profitability while remaining
competitive in the market.
- Timely
execution and follow through of offers and campaigns within the products portfolio
- Constant
liaison with other stakeholders (Marketing P&S development, Customer
Care, Sales, commercial communication) to ensure that the products are
working according to specifications and follow-up of problems identified
and their resolution
- Frequent
market visits to the Retail outlets, customer care centers & customer
visits to ensure products rolled out are well understood and customers
queries timely responded to
- Define the
segment/products matrix with the positioning of mobile products & services
for the company’s enterprise segment
- For each
product, establish the marketing mix: product, pricing, communication
plan, distribution plan
- Produce and
present pre-opportunity studies for new P&S: market and revenues
assessment, customer needs and value proposition, high-level product
description.
- Produce and
present opportunity studies with detailed functional product description
and customer journey as well as a full business plan
Academic / Professional
Qualifications
- Bachelor’s
degree in Marketing or IT related field from a recognized
institution
- Experience in
similar position from a reputable organization (minimum 5+ years)
Professional Knowledge
- Business-minded
with strong abilities to design and drive revenue-generating initiatives
- Strong coordination
skills, to be able to efficiently follow-up actions plans involving
several stakeholders
- Ability to
build strong working relationships at all levels of the organization both
within Marketing function as well as outside (Sales, Finance, etc.)
- Excellent
written, verbal and presentation skills required to communicate analysis,
findings and recommendations to internal customers
- Highly
organized, conscientious and detail oriented.
Professional Skills:
- Strong market
perception and understanding to select actions with the highest chances of
success and growth
- Good knowledge
of product marketing basics: marketing mix, exploiting market research
materials
- A previous
experience in retail sales is a plus
- Advanced
PowerPoint and Excel skills
- Excellent
communication / presentation skills (oral & written)
This position is open to
Kenyan citizens only.
If you fit the required
profile, please apply highlighting how your qualifications, experience and
career aspirations match the requirements for this position.
Application should be sent by
latest 31st July 2017, please provide an updated Curriculum Vitae (CV)
including details of your current telephone contacts and names of three
referees.
Apply through recruitment@telkom.co.ke and
ensure the job title is quoted on the subject field.
Only shortlisted candidates
will be contacted.