Job Title: Customer Service Assistant
Hiring Organization: AMG
Realtor
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Real
Estate
Job Type: Full
Time
Salary: KES
Date Posted: 05/08/2024
AMG
Realtor is seeking to hire a Customer Service Assistant who will be responsible
for providing administrative support to the Legal Department on client
documentation.
Responsibilities:
- Ongoing
review of client files to ensure that the correct client engagement
procedures are followed by the Relationship Managers (‘RM’s) and that all
the necessary support documentation is obtained at the point of engaging
clients.
- Maintain
an organized procedure for obtaining all client legal documentation –
National ID or passport, KRA pin, passport size photographs and other
documentation as required by the legal officer.
- Review
completed transaction client files to ensure they contain the full set of
transactional documents (e.g. sales agreements, receipts, addendums to the
sale agreements etc) and are ready for the title transfer process;
- Assist
in monitoring the turnaround times of Legal documentations, that is
ensuring clients sign and return relevant documents that are required for
each title transfer process (e.g. client documents, AMG realtors
documents, relevant transfer forms duly signed etc)– and document the same
for purposes of tracking the progress.
- Maintain
a system to track clients who have completed their contractual payments
and ensure that all transfer procedures are initiated and processed in a
timely manner;
- Populate
the departmental transaction tracking tool to ensure visibility of all
transactions.
- Upon
receipt of original Titles from the land Registry, ensure that each one is
delivered to the respective client and ensure that the title delivery is
acknowledged. Further, ensure correctness of the titles (client names,
plot references etc)
- Responsible
for dispatch of all client documentation to the relevant AMG associates
and offices.
- Relieve
the Office Assistant in the hospitality role in the event that she is away
from the office;
- Keeping
track of the Relationship Managers who are holding Client Files and ensure
they return to the correct storage location;
- Any
other tasks as assigned from time to time
Qualifications:
- Bachelor’s
Degree in a Customer Relations/Business Administration/Public Relations
from a recognized institution.
- Minimum of 3
years’ experience in Customer Service Management
- Good
communication skills.
- Excellent
knowledge of MS Office & Excel.
How to
Apply
If you
are up to the challenge and possess the necessary qualifications and
experience; please send your CV only quoting the job title on the email subject
(Customer Service Assistant) to recruitment@amgrealtors.com
before 31st May 2024