Job Purpose/ Mission
- The Area Administrator is responsible for Customer experience
in the Service Centers, logistics and stock and handover of products to
customers that are eligible.
Responsibilities
- To observe and record 100% accuracy handover per shop, For
each handover, all relevant documents (corresponding customer contract,
proof of ID, customer declaration form etc.) are scanned &
uploaded per customer via Mysol go
- Physical stock counting (daily) and reconciling physical stock
with stock levels on Tally software system.
- Matching of expected and submitted inventory, matching of
stock figures (DB/Tally) and the physical stock count.
- Coordinating submission of daily/weekly reports of return and
repairs within the responsible regions per Service Center
- Ensure customer education is highly conducted to promote
customer satisfaction and explaining after-sales service to the customer.
- Correctly transacting and tracking all incoming
and outgoing inventory to ensure accurate stock levels are consistently
maintained on Tally software system.
- Contribute to 10% of sales target as per the hub distribution
and handle all walk-in customers at the Service Centers.
- Ensuring all licenses and regulatory data is up to date and
correctly displayed as per the QA management policy.
- Fully implement the FIFO methodology within the Service
Centers and stock points
- Display systems to be presentable, complete, clean, and
working at any time.
- Achieve financial reporting on Service Center expenses month
by month per region and as per the assigned Service Center.
- Storage room setup (proper arrangements of items, labelling,
separation of spare parts (u sed and broken).
- Organizing all documents in designated folders (logistics
documents and customer contracts)
- Follow up on portfolio 1stPD, and advance payments on item
exchange.
- Completing assigned tasks in line with applicable policies,
guidelines, processes, and procedures.
- Displaying Mysol SHS and appliances as instructed and ensuring
a shop appearance in line with Service Center related guidelines.
- Inventory management enforce a schedule working with
contractor Admins on the expected dates of month-on-month dates of visits.
- Training for the contractor Admin _ show the contractor Admin
the expected stock branding guideline, shop management and stock audit.
- Field Stocks Issue and Management, given to SA +AAL (Must be
the one recalling stock and focus on the policy enforcement.
- Receipt of service items for review by Tech ops at the hub by
the ST
- Field Marketing support merchandise_ store and manage the
issuance and sign off all items going to the field.
- Fliers
- Posters
- Demos both STS + Basic 80W_ with the new structure this will
support the HOC manage field assets better.
- HSE on the motor Bike + PPE _ enforce logbook usage and
tracking.
- Shop Cleanliness: Keep the place clean and preserve the brand
image, enforce opening and closure on time, management.
- Ensure brand guidelines are respected.
Knowledge and skills
Experience:
- 2 years experience in stock Management, customer experience,
and people management.
- Experience in customer relationship management.
- Team Player
Qualifications:
- Be a holder of a diploma, preferably in Business, Logistics,
inventory and its related fields.
How To Apply