Job Summary
Assists in leading the property’s food and
beverage/culinary operation, including Restaurants/Bars, Room Service, and
Banquets/Catering, where applicable. Position oversees the development and
implementation of departmental strategies and ensures implementation of the
brand service strategy and brand initiatives. The position ensures the
food and beverage/culinary operation meets the brand’s target customer needs,
ensures employee satisfaction, focuses on growing revenues and maximizes the
financial performance of the department. Delivers products and services to
meet or exceed the needs and expectations of the brand’s target customer and
property employees and provides a return on investment.
Candidate Profile
Education and Experience
- High school diploma or GED; 6 years experience in the food and
beverage, culinary, event management, or related professional area.
OR
- 2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 4 years experience in the food and
beverage, culinary, event management, or related professional area.
Core Work Activities
Developing and Executing Food and Beverage Strategy
and Goals
- Works with direct reports to develop and implement promotions,
food and wine pairings, menu items and presentations.
- Develops a food and beverage operating strategy that is
aligned with the brand’s business strategy and leads its execution.
- Ensures integration of departmental goals in game plans.
Leading Food and Beverage Teams
- Ensures that regular, on-going communication occurs in all
areas of food and beverage (e.g., pre-meal briefings, staff meetings,
culinary team).
- Works with direct reports to review business in house and
potential business in surrounding area and troubleshoot potential
challenges/conflicts.
- Ensures that regular, on-going communication occurs in all
areas of food and beverage (e.g., pre-meal briefings and staff meetings).
- Reviews staffing levels to ensure that guest service and
operational needs are met.
- Sets expectations and holds food and beverage leadership team
accountable for demonstrating desired service behaviors.
- Provides feedback to employees based on observation of service
behaviors.
- Utilizes employee feedback and an “open door” policy to
identify and address employee problems or concerns in a timely manner.
- Communicates critical information gained from pre- and
post-convention meetings to areas of responsibility.
- Estimate food, liquor, wine, and other beverage consumption in
order to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
Maximizing Food and Beverage Revenue
- Reviews financial reports and statements to determine how Food
and Beverage is performing against budget.
- Ensures cash control and liquor control policies are in place
in food & beverage areas and followed by all related employees.
- Encourages calculated risk-taking to generate incremental
revenue and deliver Savvy Service.
Ensuring Exceptional Customer Service
- Creates an atmosphere in all food and beverage areas that
meets or exceeds guest expectations.
- Reviews comment cards, guest satisfaction results and other
data to identify areas of improvement.
- Strives to improve service performance.
Managing and Conducting Human Resource Activities
- Ensures property policies are administered fairly and
consistently, disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and LSOPs) and
supports the Peer Review Process.
- Conducts annual performance appraisals with direct reports
according to Standard Operating Procedures.
- Communicates and executes departmental and property emergency
procedures.
- Hires food & beverage leadership team members who
demonstrate strong functional expertise, creativity and entrepreneurial
leadership to meet the business needs of the operation.
- Ensures new hires participate in the department’s orientation
program and receive the appropriate new hire training to successfully
perform their job.
- Sets goals and expectations for direct reports using the
performance review process and holds staff accountable for successful
performance.
- Establishes guidelines so employees understand expectations
and parameters.
- Ensures employees receive on-going training to understand
guest expectations.
How To Apply