Purpose of the Job:
The job holder will be responsible for ensuring
efficient and orderly admission of inpatients, registration of outpatients,
ensures that accurate patient information is collected and verifying insurance
benefits and eligibility also ensure that all incoming telephone calls are
promptly and courteously answered and routed to the correct extensions within
the Hospital.
Responsibilities:
- Register patients accurately and in a timely manner making
sure all information is correct, insurance is verified at the time of
registration and all applicable signatures are obtained.
- Collect applicable co-pays/co-insurance/deductibles, post
payments, give receipts among others correlated functions
- Co-ordinate completion of prior authorization, if needed from
insurance through verifying patients’ insurance eligibility
- Work with insurance plans to pre-authorize and
re-authorization of patient services
- Maintain contact management regarding status of authorization
and any additional documentation or information needed
- Greet each patient and visitor courteously and respectfully.
- Directs patients and visitors to appropriate areas after every
stage especially for those patients and visitors that are unsure of where
they need to go within the hospital.
- Answer switchboard promptly and courteously following all
protocols set up with transferring calls to departments.
- Monitor patient wait times both before and after registration
keeping them notified of any delays and waits.
- Adheres to and promote the established values of the
organization, i.e., Service excellence, passionate, teamwork among others.
- Responsible for ensuring proper filling of all invoices as per
laid down procedures
- Performs any other duties as may be assigned from time to time
Key Competencies:
- Diploma in business administration, public relations, Health
Records from a recognized institution
- Previous experience as a registration clerk/Pre-authorization
clerk in a busy medical facility
- At least 5 years relevant work experience
- Good understanding of hospital information system
- Must have basic accounting skills
- Must be an active listener
- Ability to Multi-task
- Highly organized and good planner
- Ability to maintain good grooming, and dress habits which
reflect a professional image
- Ability to work under stress and overtime
- Able to perform well with minimal supervision
- Self-motivated and dynamic
- Innovative and creative
- Observes confidentiality
- Keen and alert to details
How To Apply
Interested and qualified persons are requested to
submit their applications indicating their current salary and expected salary,
with detailed curriculum vitae, copy of national ID, copies of academic and
professional certificates and testimonials to careers@savannahhealth.co.ke quoting
the position you are applying for as the subject e.g. ‘Client
Experience Manager’.
Upon being successful during interviews, the
successful candidate must present the following; National ID, KRA Pin, current
coloured passport photo, NSSF & NHIF, Good Conduct Certificate, academic
and professional certificates, latest pay slips from previous employer (where
applicable).
Please note only online applications will be
accepted.
Applications to be received on or before 30th June 2024.
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