Duties and Responsibilities:
- Collect patient information, update records, and ensure all
necessary forms and paperwork are completed.
- Handle incoming calls, schedule appointments, and respond to
inquiries from patients -providing information about the dental office,
and services offered, and answering general questions.
- Help with billing procedures such as processing payments,
preparing invoices, and assisting patients with financial arrangements
including available financial offers or discounts.
- Verify patients’ insurance coverage, determine benefits, and
explain insurance-related matters to help them understand their financial
responsibilities and payment options.
- Follow up with patients after dental procedures to ensure
their satisfaction, answer any questions or concerns, and schedule any
necessary follow-up appointments.
- Monitor patient satisfaction and feedback which may include
conducting patient surveys, collecting testimonials, and gathering
feedback to help improve the quality of service provided by Lake
Dental Clinic.
- Provide administrative support to the dental office which
includes managing patient records, maintaining office supplies,
coordinating referrals to specialists, and assisting with general office
tasks.
- Mediate over patient concerns or complaints and work
towards a resolution that satisfies both the patient and the dental
office.
Miscellaneous duties
- Coordinating medical representatives.
- Welcoming guests and maintaining guestbook registry.
- Parcel management.
- Petty cash management.
- Any other duty assigned by the supervisor.
Requirements and Qualifications:
- A Diploma in Customer Care, Business Administration, Front
Office Management, or Health Records
- At least 3 years experience in the front office or customer
care service fields
- Experience within the healthcare field will be an added
advantage
- Experience as a dental assistant will be an added
advantage
How To Apply
Submit your job application (cover letter, and CV
only) to our email address: careers@lakedentalclinic.co.ke
Only shortlisted candidates will be contacted.