Responsibilities
- You will identify and develop potential,
sustainable customer relationships.
- You will respond to customer enquiries /
complaints.
- You will lead in engagements and
strategic customer interfaces with Key Account Contacts.
- You will provide leadership in the areas
of product and business development, resource utilization, Country
organization and activities.
- You will support and co-ordinate the
development, implementation and localization of key initiatives and
programs.
- You will facilitate and support country’s
efforts in maintaining healthy relationships with trade bodies and
government agencies & authorities, including being an active
subscriber or participant of global research agencies.
- You will establish KPI’s and obtain
agreement & commitment from Country management.
- You will provide guidelines and support
for the implementation of programs such as security regulation to meet
country mandated regulatory requirements.
- You will carry out contact/negotiation
(OFR) according to corporate policy and local requirements.
- You will carry out contract/relationship
and performance management.
- You will interact with commercial team
(at country level) in terms of pricing.
- You will define, implement, monitor, and
enforce service and quality standards, in cooperation with product
management (in Regional Office).
- You will be responsible for EBIT result
at country/country group level OFR.
- You will have full P & L
responsibility for OFR and ensure OFR delivers to agreed budget.
- You will ensure OFR compliance with
industry and internal DGF policies and standards.
- You will be participating in customer
solutions development and implementation of new accounts.
- You will ensure OFR is optimally
resourced to meet service standards.
- You will visit customers to maintain
customer relationships, research customer needs and monitor customer
satisfaction.
- You will maintain relationships with
suppliers and manage supplier performance.
- You will monitor the OFR, customer, and
shipment profitability.
- You will oversee and assist with
estimates and RFQs/tenders.
- You will ensure the timely processing of
invoices in line with DGF financial controls.
- You will ensure continuous improvement by
implementing First Choice, Station Improvements, and adherence to quality
policies.
- You will grow OFR revenue and market
share in collaboration with sales and OFR product.
- You will produce weekly, and monthly
reports and other ad-hoc reports as maybe required by management.
- You will determine organization’s
structure, roles and responsibility and performance targets for the
function.
- You will develop a culture of quality,
service excellence (for internal customers), flexibility and cost
consciousness.
- You will develop a team spirit and
multitasking capabilities within the team.
- You will plan, organize and direct an
efficient and effective function.
- You will develop KPI’s with team members
and monitor individual performance.
- You will conduct performance appraisal,
including coaching.
- You will manage the allocation of
appropriate resources and commitment of staff to the achievement of
Global, Regional and Country objectives and targets.
- You will identify training needs and
opportunities to develop a highly skilled functional department.
Qualifications
- Degree in Business Management or related
field
- Minimum of 10 years experience in the
Logistics Industry
- Minimum of 5 years experience as Ocean
Freight Manager in a reputed organization
We offer:
- Opportunities in a global company where
you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
How To Apply
