Job Summary
- As the Human Resources Manager you will play a pivotal
role in the effective management of the company’s human resources
operations in the countries that you manage.
- You will be responsible for overseeing various HR functions,
including recruitment, employee relations, performance management,
compliance, and policy development. Your mission is to create and maintain
a positive and productive work environment while ensuring HR policies and
practices align with legal requirements and organizational goals.
- Assist the Head of Unit to build, challenge and motivate
employees to deliver a complete human resources capability that can scale
as the company grows
Duties and Responsibilities
Talent Acquisition
- Ensure that requests for hiring are escalated to the SVP of
Human Resources for approval prior to ensuring alignment with financial
budgets.
- Lead the recruitment process, including job posting, candidate
sourcing, interviewing, and selection for grades A, B and C
- Collaborate with hiring managers to understand staffing needs
and ensure timely and effective hiring.
- Creation of offer letters in accordance with salary grades
Employee Relations
- Address and resolve employee concerns, conflicts, and
grievances in a fair and timely manner.
- Promote a positive and inclusive work culture through
effective communication and conflict resolution
Performance Management
- Manage the performance management process, including
assistance with setting of performance goals, conducting
evaluations, and providing feedback and coaching to employees.
- Ensure performance management practices align with
organizational objectives.
- Assess candidates (entry, middle & senior level
management) to determine their capabilities and optimize person to job
compatibility
Compliance and policies
- Stay informed about employment laws and regulations to ensure
company compliance.
- Communicate HR policies and procedures to employees.
- Participate in and supports all internal/external recruitment
audits within the business as necessary
Training and Development
- Together with the Head of Learning and Development – Identify
training needs and collaborate with departments and line managers alike to
ensure that on-going training initiatives are being done.
- Encourage continuous learning and professional development
among employees.
Employee Benefits and payroll
- Oversee employee benefits programs, including health
insurance, retirement plans, and other perks.
- Assist employees with benefit-related inquiries and issues.
- Ensure that payroll is completed timeously on payspace
Data Analytics and Reporting
- Maintain accurate HR records and utilize HRIS systems to
generate reports for analysis and decision-making.
- Provide regular HR metrics and insights to senior management.
Safety and Wellness
- Promote workplace safety and wellness initiatives.
- Coordinate with relevant parties to address workplace health
and safety concerns.
Onboarding / Offboarding
- Oversee the onboarding process for new hires, ensuring a
smooth transition into the organization.
- Manage the offboarding process, including exit interviews and
knowledge transfer.
- Ensure that the handbook is 100% up to date
- Ensure exit interviews are completed
- Take data from exit interviews for discussion with SVP Human
Resources
Technical Requirements
- Proven experience overseeing people management at
management level or other mid-managerial position within similar or a
related industry
- Strong understanding of recruitment strategy, service
management and performance management principles
- Familiarity with diverse business functions such as training,
business development, communications management, employee experience, is
an advantage
Knowledge & Skills Required
- Ability to define the long term business strategy while also
addressing the hands-on tactical needs of the business at all levels
- Proactive, ethical, high energy, hands-on manager with great
interpersonal skills to function across all levels of the organization as
well as with external entities
- Thoughtful and demonstrates good judgment and strong
decision-making based on accurate and timely analysis
- Strong organizational and project management skills; attention
to detail
- Proven business management experience in an unstructured and
fast-paced environment
- Proven experience building strong business partnerships and
executive presence; able to establish credibility and support with other
stakeholders
Outstanding time management skills
- Results-oriented approach to work; willingness to do whatever
it takes to help the team
- Ability to identify and implement efficiencies and process
improvements
- Able to deliver highest standards of customer service
- Strong problem solving and creative skills
- Understand the extended enterprise and have an appreciation
for value creation based on understanding of overall vision for the
business
Skill and Experience required
- Minimum of first degree in a related field. A Master’s degree
is desired
- 5+ years of experience with up to 3 years in a human
management position
- Exposure to global/international organizations will be an
added advantage
- Experience in developing HR strategies and implementing
employee relations activities
How To Apply
