Job Summary
To achieve agreed targets in line with the business
objectives through pro-active selling of all the bank’s product and provision
of excellent customer service
Job Description
Accountability: SALES
TO RETAIL CUSOTMERS TIME SPLIT 60%
- Deliver exceptional sales performance by identifying and
meeting customer needs through selling & cross selling of all
Absa Bank Retail products and services.
- Provide direct “hands on” sales support (quality lead
generation and effective follow-up) to generate and convert quality leads
into sales.
- Participate in specific product campaigns by ensuring that the
products are explained to customers.
- Agree, meet and exceed targets for specific sales campaigns.
- Maintain own sales performance statistics for management
information usage.
- Own and manage personal products & channel sales targets
to contribute towards the direct sales objectives and targets.
- Refer to the appropriate area of delivery for specialist
product help or advise (e.g. Schemes or Mortgage) when uncertain about the
product delivery or application process. Respond directly to the
customer.
- Complete account opening documentation together with customers
and submit to Line Manager for review before submitting to operations for
processing.
- When selling loans to Retail customers, complete the financial
analysis and statement review on customer accounts. Where customers
do not meet the minimum criteria, advise the customer verbally or in
writing as the customer requires. Report such denials to the Line
Manager on a daily basis.
- Call customers when their accounts have been opened and
provide the customer with contact information for the branch at which
their account is held.
Accountability: CUSTOMER SERVICE TIME SPLIT 15 %
- Own customer queries and complaints around account opening,
loans and card applications and resolve in a timely manner. Escalate
any unresolved queries, or queries not resolved in a short period of time
to the Line Manager.
- Build relationships with internal service providers
(Operations and the KYC Helpdesk) to ensure a quick turnaround time of
escalated queries and complaints.
- Advise customers as soon as new loans are approved and
encourage draw-downs on the new loans
- Open scheme loan accounts referred by the Scheme Loans
Relationship Managers
Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME
SPLIT 15 %
- “Ensure that all activities and duties are
carried out in full compliance with regulatory requirements,
Enterprise-Wide Risk Management Framework and internal Absa Policies and
Policy Standards. Understand and manage risks and risk events (incidents)
relevant to the role.”
- Ensure accuracy of each new account application, loan
document, Barclaycard application and all other customer documents. Lead
Generators (LGs) are held personally accountable for accuracy and quality
of these and supporting documents that they complete and submit.
- Achieve operational rigour excellence in all aspects of
procedures and processes personally undertaken to ensure green audit.
- Follow the Retail end to end account opening ensuring new
accounts are authorized and KYC compliant. Escalate any items that exceed
the agreed service level time lines or where there are unresolved KYC
requirements, to the Line Manager.
- Comply with general Absa operational risk & rigour
requirements e.g. Health & Safety standards and security of premises,
KYC and anti-money laundering regulations.
Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE
TEAM/PERSONAL DEVELOPMENT TIME SPLIT 10%
- Share knowledge and experience with other Lead Generators in
the team.
- Provide cover for other Lead Generators in case of excessive
workload or absence.
- Deputize for the Line Manager whenever required.
- Agree annual performance objectives with the Sales Manager,
including specific sales targets.
- Pursue continued improvement in personal development by
participating in development programs and training.
How To Apply