Job Title: Nurse
Navigator
Hiring Organization: Aga
Khan University
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Non
Profit
Job Type: Full
Time
Salary: KES
Date Posted: 06/13/2024
Established in 2004, the Aga Khan University Medical College in East Africa seeks to provide high quality education for health professional leaders who will then go on to become reputable specialists generating a positive and lasting impact in the lives of their patients and in the communities they serve. Our goal is to produce health professional leaders through our unique training programmes, building strong research programmes, supporting best practice in the delivery of health services, and contributing to the broader community through strategic partnerships regionally and globally. We aspire to build for the youth of East Africa, a medical college of international quality, providing them with the opportunity to get the best health professional education that is relevant and has impact across East Africa, and indeed, in the world.
The Department of Hematology-Oncology is dedicated to excellence in clinical care, research, and education with the needs of our patients and the desire to contribute to new knowledge as our modus operandi.
Job
Summary
The role
is housed with the Hem-Onc Clinic at AKUHN and will involve the coordination of
the patient’s journey from presentation to discharge from the clinic and any
follow up thereafter. The clinic has many stations (registration, billing,
triage, DART, MD visit, chemo-unit, discharge desk etc). Each station has its
own responsible individual and it is like a “busy round about”. The role of the
Navigator is to coordinate an efficient flow of patients through the various
touch points in the clinic and being the “traffic cop at the round about”. The
role requires assisting, facilitating, helping, cross covering and ensure the
efficient flow of patient through the clinic visit and ensuring a positive
patient experience. The Navigator may also be involved in assisting patients in
coordinating their post clinic visit care as needed. Overall, the Navigator is
the faciliator in the Hem-Onc clinic who will help eliminate barriers to timely
care, facilitate flow through system, facilitate interactions with relevant hospital
services, increase patient and provider satisfaction and support the
inter-professional cancer care team.
Responsibilities
- Assess
patients upon initial encounter and periodically throughout navigation,
matching unmet needs with appropriate services, referrals and support
services e.g. providers, dietetics, social work, finance teams etc.
- Facilitate
timely scheduling of appointments, diagnostic testing, and procedures to
expedite the plan of care and promote continuity of care.
- Participate
in coordination of the plan of care with the multidisciplinary team,
promoting timely follow-up on treatment and supportive care
recommendations.
- Act
as a liaison and builds trusting relationships with patients, families,
and caregivers through effective communication and listening skills.
- Act
as a liaison and build a trusting relationship with all of the operational
touch points and staff in the Hem-Onc clinic and thus be the go-to person
for any disruption to the smooth and efficient flow of the clinic and the
patient experience.
Requirements
- RN
from a recognized school of nursing or University.
- Current
licensure with the Nursing Council of Kenya.
- Post
Graduate Diploma in Oncology will be an added advantage.
- Certification
in Basic Life Support (BLS).
- Minimum
4 years of clinical nursing experience in an acute care hospital, two of
which must have been in oncology/chemotherapy unit.
- Demonstrated
evidence-based knowledge of current practices in Oncology nursing.
- Experience
in out-patient clinic operations.
