Position Summary
Are you ready to take your career to the next level? Join Rainforest Alliance
as a Software Application Support Specialist and be part of a world-class team
dedicated to driving innovation in the information technology industry.
At Rainforest Alliance, we believe in the potential of technology to bring
about positive change. As a Specialist in Software Application Support, you
will have the chance to work with innovative software applications and
collaborate with a diverse group of skilled individuals. This role offers an
excellent opportunity to make a significant impact and contribute to our
ambitious mission of safeguarding the planet’s most vulnerable ecosystems.
Responsibilities:
- Manage one or more software applications, developing a deep
technical understanding of its operation and become intermittently
familiar with it
- Develop a good understanding of how a modern software platform
operates.
- Successfully implement and maintain the software application,
associated support processes and procedures to optimize efficiency
- Compete in a fast-paced environment, multitasking effectively
to meet strict deadlines
- Support business and technical colleagues in identifying and
prioritizing requested configuration changes, developing and managing the
change back log
- As appropriate, challenge change requests to ensure and
maintain both the integrity and overall performance of the application
- Develop a close working relationship with the application
provider support and development teams
- Work with internal product teams and technical leads to
understand scope, timing and prioritization of product development
activities that may impact the application
Requirements:
- Bachelor’s degree in Information Technology, or a related
field, or equivalent experience
- Demonstrated experience (3-5 year’s) in various technical
positions, ideally in a software development role
- In-depth knowledge of information technology systems and
applications
- Solid analytical and problem-solving skills
- Strong communication and interpersonal skills, with the
ability to effectively collaborate with diverse teams.
- Familiarity with environmental and sustainability issues is a
plus
How To Apply
