Job Purpose
The job holder will provide strong management and
operational support to the Senior Manager, Specialised Operations by taking
responsibility of driving and coordinating best quality client service
standards, in alignment with the strategic direction of the organisation to
achieve business goals alongside Client value and relationship management.
They will perform all Operations functions to ensure
service the client transactions in the Equity Brokerage including account
opening, maintenance, share registration, dividends and rights management,
settlement and reconciliation.
Additionally, they will be charged with the
responsibility to develop and implement bank- wide standards that include:
- Driving a client-centric culture.
- Enhance the focus on client experience and implement
collaborative action plans that support the identification, design and
definition of value-based customer experience initiatives.
- Risk Management
Qualifications
Minimum Qualifications
- Type of Qualification: Degree
- Field of Study: Banking
or Finance and Accounting
Experience Required
Settlements
- Banking Operating Systems , Processes and Controls
- 3-4 years
- At least three years of experience at middle/senior level
management within a front-line function preferably Corporate Banking and
Operations functions. Practical and deep knowledge of at least Global
Markets or Stock Broking and must be fully conversant with its associated
risks and process improvement concepts.
Additional Information
Behavioral Competencies:
- Checking Details
- Developing Expertise
- Embracing Change
- Following Procedures
- Interacting with People
Technical Competencies:
- Continuous Improvement
- Deal or Trade Life Cycles
- Exception Handling
- Manual Deal or Trade Processing
- Query Resolution
How To Apply