Job Summary
Securex Agencies (K) Limited is seeking to recruit a
new member into the Tracking Team. The Technical Administrator will be
responsible for providing administrative support to the service aspect of the
tracking team by ensuring closure of all technical issues raised by the client.
The incumbent will liaise with client to schedule jobs while coordinating with
various departments at the back office to complete assignments.
Main Responsibilities
Daily scheduling of technicians for the daily service
planned.
Scheduling of quarterly services for clients with
annual maintenance contracts.
Follow up on new leads and referrals resulting from
field activity and inquiries assigned Identify sales prospects and contact
these and other accounts as assigned.
To ensure that all customer complaints are
satisfactorily recorded, managed, and resolved within twenty -four (24) hours.
Follow up on all service contracts with the clients. Updating client database
in liaison with the tracking desk.
Work closely with Tender Team to close sales in the allocated accounts Understand and appropriately use the company pricing system and policies during sales processing.
Management of all operational and client requirements
in liaison with the relevant departments. Conducting systems training for
clients. Carry out customer satisfaction surveys and recommend action plans to
improve on the weak areas.
Compiling the assigned incidents on the Daily Service
Schedules per zone.
Closing of any received quotation approvals from
clients and raising picking slips accordingly
Prepare client and internal reports on schedule
whether daily, weekly, or monthly and upon request.
Maintain and observe the prescribed department SOP in
carrying out day to day activities.
Carrying out regular client visits and responding to
client queries through walk-ins, on calls and email ls and timely submission of
reports as per the agreed schedules.
Follow up with the technical department on job
completion and commissioning to clients.
Key Qualifications
Bachelor Degree in Administration or Technical
Management
3 Years’ of relevant experience
Strong analytical skills and keenness to details
Possess a solid customer service attitude
Excellent communication skills both verbal and
written
Ability to work in a fast-paced environment
Ability to work and effectively communicate with
senior-level business partners
How To Apply