Job Description
Project Description
The Kenya Primary Literacy Programme (KPLP) is a
five-year initiative that supports the Kenyan Ministry of Education to deliver
interventions at scale as well as pilot and expand innovations that address the
language and literacy needs of primary grade learners while building more
inclusive, accountable, and resilient education institutions and systems.
USAID KPLP has three broad objectives:
Improving education services and student learning
outcomes, including for vulnerable populations;
Strengthening education institutions and systems to
become more accountable, self-sustaining, and resilient; and
Empowering local youth organizations to strengthen
and sustain community and family support for student learning and wellbeing.
Position Description
The IT Officer will provide IT technical support and
network support at headquarters and in regional offices.
The IT Officer will be responsible for overseeing the
installation, usage, and maintenance of office IT systems, as well as
troubleshooting and managing IT solutions.
This position will work in close collaboration with
Home Office support and Home Office Help Desk.
This position reports to the Finance and
Administration Manager.
This is a full-time position based in Nairobi, Kenya.
Primary Responsibilities:
Provide technical set-up and needed support on all IT
related issues, including installation and testing of LAN, servers, Internet
gateways, workstations, printers, client software, upgrades, and
configuration;
Liaising with and overseeing all work done by outside
IT agencies and consultants, e.g. installations performed by third parties such
as cabling, Internet connectivity, etc.
Responsible for tracking Helpdesk requests, issues,
and service requested by the project staff.
Deploy and implement office network according to Home
Office specifications;
Document network operations, processes, and
procedures;
Serve as the Nairobi office Network
Administrator;
Oversee and support network administration in the
regional offices;
Identify and solve possible problems in the
network;
Supervise and follow-up on equipment maintenance
provided by other contractors;
Provide in-person and virtual support and
troubleshooting problems for all employees in the Nairobi and regional
offices;
Implement and enforce security on the network and
prevent misuse of IT resources;
Participate in writing office IT policy as
required;
Advise on all IT related procurement;
Responsible for IT inventory; work closely with the
Logistics Officer to monitor distribution and location of IT equipment by
performing at least a yearly inventory check-up;
Set up, implement, and maintain hardware
firewall;
Keep the network healthy by applying all required
security patches and monitoring the correct delivery of all antivirus
updates;
Implement and document a disaster recovery
plan.
Provide guidance and support to all project regional
offices for all the functions above as needed.
Qualifications
The candidate for the position of IT Officer shall
have at a minimum the following qualifications:
Education:
Minimum of a bachelor’s degree in IT, Information
Systems sciences or related field.
Skills and Experience:
Must have at least 5 years of experience in IT
systems management;
Candidates who demonstrate previous experience
working on USAID-funded projects is preferred;
Advanced and extensive knowledge of MS Excel and
ability to do macro programming and ODBC connection;
Demonstrated capacity to work effectively with
teams;
Excellent people skills at all levels, cultural
sensitivity, ability to work well under pressure, negotiate diplomatically, and
the ability to work well in a multicultural and multi-disciplinary work
environment;
Effective oral and written communication skills in
English;
Willingness to travel in all program areas, as
necessary.
Language:
Fluency in English is required.
How To Apply